Dispatch Service

We can dispatch to you or your people by 2-way radio, cell phone, pager, e-mail, FAX or PDA as the calls come in. When you have more calls than people to do the work we can help you prioritize the work for you in terms of geography so you drive the fewest miles to your next service call.

Order Taking Service

We speak with your customer and answer questions as you instruct us. If the call is for a sales order, we get the information you ask us to get to complete the sales order, and then forward the information to you to process during your regular hours… and you don’t miss a sale by phone. Our Sales Order Taking Service is especially well-suited for keeping your business “open” 24 hours every day, regardless of your personal schedule. PRO can be your sales order taker when you are away from your phone, or 24 hours each day, 365 days a year.

Specific Tasks

While you are away from your desk we can…

• hold your messages,
• send them to your message-capable cell phone,
• e-mail them to you, or
• send them to your email-equipped PDA,
• FAX them to you,
• send them to your pager, or
• print your messages and send them via postal mail

PRO can also be your first line of defense for unwanted phone calls, such as solicitors. We can filter your calls for you and weed out the nonessential calls; you get only the calls you need or want. Just imagine how much more you could get done in a day without unwanted telephone calls.

Call Center Benefits

No matter how small or large your business – Your callers and customers always talk with a professional, experienced operator. Your Customers appreciate that much more than an answering machine, and it’s a sign to your customers that you are a professional.

We can dispatch you or your people by 2-way radio, cell phone, pager, e-mail, FAX or PDA as the calls come in. When you have more calls than people to do the work we can help you prioritize the work in terms of geography so you drive the fewest miles to your next service call. Already using PRO services are Vets, Midwives, Plumbers, Electricians, Roofers, Taxi Service, Emergency Repair Services, oxygen suppliers, and more.

Whenever you want you can forward your phone to us. Maybe you need some quality time working on a special project, or need to leave your phone for a few minutes, lunch, or the day. We take your calls until you are “back in your office”.