Services

Our Services Include:

  • Custom Answering
  • Medical and Dental Answering
  • Social Services Answering
  • Veterinary Answering
  • Trades Answering
  • Technical Service Answering
  • Wake Up Service

Equipment

Equipment

ProAnswering Services has highly trained and professional staff, who pride themselves in accurate and timely results. While we are proud of our Professional Telephone Operators, we should also tell you about our answering service equipment. A professional call center answering service such as PRO needs to have in place a substantial amount of fairly sophisticated equipment to make the operation work smoothly, efficiently and reliably.

Some of the primary physical components PRO uses are special grade “T1” multiplexed phone lines, telephone numbers in blocks of 1,000 each, our own complete PBX (Private Branch eXchange) telephone system, special computer consoles for our telephone operators, voice equipment, high speed computer networks, and backup equipment and/or spare parts on site for everything. This also includes uninterruptable power supplies and filtered power on all equipment.

We also have our own automatic fail over electrical power generator which keeps us up and operating during a commercial electrical outage. That’s a big advantage for our customers when it’s critical to get your messages quickly.

Call Center Benefits

No matter how small or large your business – Your callers and customers always talk with a professional, experienced operator. Your Customers appreciate that much more than an answering machine, and it’s a sign to your customers that you are a professional.

We can dispatch you or your people by 2-way radio, cell phone, pager, e-mail, FAX or PDA as the calls come in. When you have more calls than people to do the work we can help you prioritize the work in terms of geography so you drive the fewest miles to your next service call. Already using PRO services are Vets, Midwives, Plumbers, Electricians, Roofers, Taxi Service, Emergency Repair Services, oxygen suppliers, and more.

Whenever you want you can forward your phone to us. Maybe you need some quality time working on a special project, or need to leave your phone for a few minutes, lunch, or the day. We take your calls until you are “back in your office”.

Dispatch Service

We can dispatch to you or your people by 2-way radio, cell phone, pager, e-mail, FAX or PDA as the calls come in. When you have more calls than people to do the work we can help you prioritize the work for you in terms of geography so you drive the fewest miles to your next service call.

Imagine… that you are a plumber with a cell phone and you are crawling in the mud under someone’s house to fix the plumbing. You forgot a special wrench you need, and while you are crawling out to get it, your cell phone rings – again. It’s another customer calling. You’re getting the current job done, but it’s not a swell day. If you’re a bit grumpy, often that comes across to your customers.

If you are self employed and talking on the phone you are probably not fixing things – which produces your revenue. Get PRO Answering & Dispatch Service to take your calls so you might be able to get one more customer serviced each day or get home a little earlier to see more of your family. Using PRO Answering & Dispatch Service can translate to more customers, more revenue, bigger profits and better Public Relations.

Specific Tasks

While you are away from your desk we can…

  • hold your messages, or
  • send them to your message-capable cell phone, or
  • e-mail them to you, or
  • send them to your email-equipped PDA, or
  • FAX them to you, or
  • send them to your pager, or
  • print your messages and send them via postal mail
  • Let us know your preference.

PRO can also be your first line of defense for unwanted phone calls, such as solicitors. We can filter your calls for you and weed out the nonessential calls; you get only the calls you need or want. Just imagine how much more you could get done in a day without unwanted telephone calls.

Order Taking Service

We speak with your customer and answer questions as you instruct us. If the call is for a sales order, we get the information you ask us to get to complete the sales order, and then forward the information to you to process during your regular hours… and you don’t miss a sale by phone.

Our Sales Order Taking Service is especially well-suited for keeping your business “open” 24 hours every day, regardless of your personal schedule.

PRO can be your sales order taker when you are away from your phone, or 24 hours each day, 365 days a year.

About Us

Starting in 1988 with a chair, a desk and a telephone, PRO Answering Service has grown to become one of the Northwest’s premier call center answering services. Nowadays, our client list contains the names of local people in small business, as well as our own sort of Who’s Who in local businesses, both large and small, and several National accounts.

It’s no accident we have grown to average in recent years more than 1,000 clients. We strive to provide only the absolute best in answering service anywhere, everyday. We provide continual training for our professional Operators. We have upgraded our equipment several times. We continue to earn the respect of our Customers everyday, and the respect of our Customers’ callers. Every phone call, 24 hours each day, 365 days a year.

Local Recognition

Local authors have written about Pro Answering Service in a couple of books that we know about. We are grateful for the recognition.

The Pacific Rim Project
©1994 Wyndham Publications Incorporated
Authors: Jennifer Reselbach and Clay Hathorn
Library of Congress Catalog Card Number 93-061377

Tacoma & Pierce County: Window to Northwest Grandeur
©2000 Wyndham Publications Incorporated
Author: Joanne Mills Marshall
Library of Congress Catalog Card Number 00-134629
ISBN: 0-9634100-7-5